Refund Policy
Last updated: 1 October 2026
Every Emoash product is made to order using print-on-demand. Because each item is produced specifically for you, we don't accept returns for change of mind or sizing. We will always put right any genuine problem with your order.
1. Damaged or incorrect items
We'll send a replacement or a refund if your item arrives damaged or defective, or there's a production error (for example an incorrect print or the wrong item).
Please tell us within 7 days of delivery at hello@emoash.co.uk, with your order number, clear photos of the problem and a short description.
2. Not eligible for return or refund
- The wrong size was ordered
- Personalisation or spelling errors supplied by the customer
- Change of mind
- Normal wear and tear after use
Personalised and made-to-order goods are exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013. This doesn't affect your statutory rights for faulty goods.
3. Cancellations
You can cancel within 1 hour of ordering. After that, production starts and the order can't be changed or cancelled.
4. Return shipping
If your issue qualifies, you won't usually need to send the item back unless we ask. Refunds go back to your original payment method, normally within 5–10 working days.